How do I pay for my records as an insurance or other user?

To pay online, log into your account here, click “Requests,” and select the "Priced" tab. Choose the records request that you will be paying for and click "Pay with Credit Card" from the request page. We accept Visa, MasterCard, American Express, JCB, Discover & Diners credit and debit cards. Please note that prepaid cards are not accepted.

Once your credit card information has been entered, click "Submit Payment." Your records will be released once payment has been processed. If you experience any difficulties paying online, you can give us a call at 888-895-8366, and we can process your payment over the phone.

If you received an invoice and do not wish to create a ChartRequest account, you can pay by sending a check to:


1200 Abernathy Rd NE

Suite 450

Atlanta, GA 30328