When will my requested records be ready?

ChartRequest staff and our provider clients work hard to provide requested records as quickly as possible. We aim to fulfill requests to our full-service and self-service clients within 7 to 10 business days, but requests to retrieval custodian clients and providers outside our network may take longer, from 18-28 business days.

If you need your records sooner, be sure to check the box for “Rush Request” to get your records within 48 hours for an additional fee. Please note that this service is only available for select providers.

When your request has been priced, you will receive a notification email with a link to access the records. Some requests may be delayed because they require access to paper records or records that have been archived; these records generally require additional time to research and securely release.

To check the status of a request, please sign in to ChartRequest and view the request page or visit app.chartrequest.com/status. If you would like to communicate with the provider organization or ChartRequest staff directly, click "Provider Chat" on the bottom right of the request page.