How to check the status of your request as a law firm user
To check the status of a request as a provider, sign in to ChartRequest and navigate to the care coordination website. View your “Outbound” requests either on the “Dashboard” or the “Outbound Requests” tab in the sidebar. Each request will have the current status listed under the “Status” column. You may also use the “Select Request Status” filter to find all requests of that specific status.
Here you can view the request details. If you would like to abandon the request, click “Abandon Request.” A request is automatically abandoned if it isn’t fulfilled within 90 days.
You can also either click “Messages” or scroll down to the bottom of the page to reach the “Communication” window. Click “Activity” to open a log of every update regarding your request. To interact directly with the provider, you can use the “Provider Messages” box to send any questions or details.