How do I pay for my records as a patient?

When creating a new request as a patient, you will be asked to authorize your payment when an estimate is created. Your payment will be taken automatically when your records have been retrieved unless the final price exceeds $250.

If your final price does exceed $250, sign in to ChartRequest and navigate to the “Records & Forms” tab in the sidebar. You can set the “Select Request Status” filter to “Priced” to make finding the specific request easier. 

Click the priced request to review the details, status updates, and messages. Navigate to the “Payment” section to download your invoice and/or make a payment. 

Once you’ve clicked “Make Payment,” you will see a breakdown of the final price. Select an existing credit card to pay, or click “Add Card” to enter a new credit card. Click “Pay for Request” to gain access to your records.